Your local Family Farm & Home store is open to serve you: Monday- Saturday: 8AM - 8PM; Sunday: 9AM - 7PM

Small Engine Repair

Servicing all brands: mowers, chainsaws, blowers, and more!

Warranty Certified Blade & Chain Sharpening

Tune Up & Routine Maintenance

 

Questions? Click here for our FAQs or click below to call us:

833 - 744 - 7373

Beat the seasonal rush and schedule your appointment today!

 

You deserve more from your mower.

YOUR MOWER TUNE-UP

Extend the life of your equipment, lower fuel consumption, and spend more time with your family by letting us take care of your equipment with our tune-up services.

 

Your Mower Tune-Up Includes:

Change Engine Oil Check & Adjust Brakes
Check & Adjust Clutch Check & Adjust Engine RPM
Check Air Filter Check All Fluids
Check Engine Compression Check Headlights
Clean Battery Terminals Clean Cooling System
Grease Mower Deck Inspect Tires & Adjust Pressure
Lubricate Cables & Pivot Points Replace Fuel Filter
Replace Oil Filter Replace Spark Plugs
Sharpen Mower Blades Test Battery
Test Ignition System Verify All Safety Features

 

Parts and environmental charges are additional. Pick up and delivery services are available - charges vary by distance. Ask any team member for details.

 

 

Get the most from all of your equipment.

ALL TUNE-UP SERVICES:

Our service center is here for you, so you can save yourself time and money. Give us a visit or call to learn more!

Handhelds Push Mowers
Trimmers Chain Saws
Blowers

Looking to upgrade instead?

 

 

Servicing all brands: Mowers, Chainsaws, Blowers, & More

Schedule your appointment today!

833-744-7373

 

 

Family Farm & Home Service Center

FREQUENTLY ASKED QUESTIONS

What are the benefits of purchasing the Family Protection Plan?

At Family Farm & Home, we know that choosing the right product is an important decision, and one that isn’t made lightly. With our Family Protection Plan, you will receive superior, quality service throughout in-house Family Farm & Home service centers.

Save Money:
• Protect against future untimely and costly repairs or replacements.
•Products that retail for $1,000+ include pickup and delivery from date of purchase.*
• No Deductibles.
• Plan provides 100% parts and labor coverage.

Save Time:
• We provide fast, quality service.
• Convenient over-the-counter replacement for eligible claims.
• Services to be completed at Family Farm & Home service centers.

Ease of Service:
• Toll-free customer service to serve all of your needs.
• Eliminates concerns about finding a reputable service center.
• A replacement product is provided if a product cannot be repaired.

*Mileage surcharge may apply as provided in your plan.

Where are your service centers located?

We currently have service centers in the following locations:
• Warren, OH
• Burton, OH
• Cedar Springs, MI
• Alma, MI

There is not a service center at my local Family Farm & Home store, can I still get my equipment serviced?

Yes. FFH Service Centers Services ALL Brands. Even if your equipment wasn’t purchased at FFH, or is no longer under warranty, the friendly and knowledgeable service staff will be happy to assist. Call 1-833-744-7373 to schedule your appointment today.

If your unit is covered under warranty, a Service Center Team Member will walk you through the next steps regarding pick-up and delivery*, and estimated completion timeline.

*Pick-up and delivery included on warranty purchase on products that retail for $1,000 or more. If the pick-up and delivery is greater than 30 miles one way from the nearest FFH Service Center, a pick-up and delivery charge of $1.00 per mile in excess of 30 miles will apply.

What if I didn't buy my equipment from Family Farm & Home?

No worries! FFH Service Centers service ALL brands. Schedule your appointment today, 1-833-744-7373.

How do I schedule an appointment?

Please call our friendly staff at 1-833-744-7373 to schedule your appointment today.

When does my Family Protection Plan start?

Your extended warranty will start at the end of the manufacturer's warranty; however, pickup and delivery start at the date of purchase on equipment that retails for $1,000 or more*.

*If the pick-up and delivery is greater than 30 miles one way from the nearest FFH Service Center, a pick-up and delivery charge of $1.00 per mile in excess of 30 miles will apply.

Are there fees for transporting my equipment to a service center for a warranty repair?

Family Protection Plan on equipment that retail for $1,000+ include pickup and delivery from date of purchase.*

*If the pick-up and delivery is greater than 30 miles one way from the nearest FFH Service Center, a pick-up and delivery charge of $1.00 per mile in excess of 30 miles will apply.

Can I deliver my equipment to the service center to avoid transport fees?

Yes, you are welcome to drop off and pick up your equipment directly from the service center. Please note that an appointment still needs to be made. Call 1-833-744-7373 to schedule your appointment today.

Could there be a service charge even if my equipment is under warranty?

Damage from accident, abuse, misuse or introduction of foreign objects into the product are not covered under the Protection Plan. Damage from lack of preventative maintenance care not covered under the Protection Plan. Subject to $50 diagnostic fee.

Does my Family Protection Plan cover routine maintenance?

Routine equipment maintenance is not covered under the Family Protection Plan; however, your local FFH Service Center can perform this maintenance as recommended. Schedule your appointment today, 1-833-744-7373.

Does my warranty cover a fuel-related issue?

No fuel related issues are covered by any OEM or extended warranty plans. Damage from accident, abuse, misuse or introduction of foreign objects into the product are not covered under the Protection Plan.

When should I change my oil for the first time?

We recommend changing the oil after the first 2-5 hours of use. This is recommended to ensure the engine is clean of metal debris from the manufacturer.

How often should I change the oil and filter after my first oil change?

We recommend changing your oil and filter every 25 hours of use, or at least once a year.

How often should I change my fuel filter?

We recommend you change your fuel filter once a year, every year.

How long should my fuel last?

We recommend changing your fuel after 30 days. Fuel older than 30 days could be harmful to a small engine.

How do I use my Family Protection Plan?

If your product experiences a covered failure, simply call us at 1-833-744-7373.

If I sell my equipment while the Family Protection Plan is still in effect, can I transfer the warranty to another person?

No, this plan may not be transferred.