DISCLAIMER: All payments for bee packages are NON REFUNDABLE once shipped. You may cancel at any point until you receive a shipment confirmation email. These are live insects and must ship next day air for delivery. When purchasing a mail order package you assume FULL responsibility. We offer no guarantee--implied, oral or written for any of package bees or queens. We are NOT responsible for package bees or queens left at the delivery location (customer assumes FULL responsibility). These are live insects and cannot withstand being exposed to the elements.